What We Do

Center of Excellence

Our quality systems create strong predictive and diagnostic focus, delivering measurable performance to clients’ ‘Critical to Quality’ parameters – faster turnaround, higher productivity and on-time, and first-time-right deliveries.

We provide full visibility on our projects through integrated web-based project management and monitoring tools.

Centers of Excellence (COE) focus on extending technology competence so as to be in line with the latest developments in the technical world.

Research Arm

The subject of IT Transformation and its potential impact on business outcomes is both critical today, and difficult to master. The current market and possible economic changes means that continued investment in innovation and technology is even more of a business imperative to sustain commercial and operational excellence, and implement effective strategies for the longer term.

At Direct Group, we are focused on optimizing our customers’ investments in Information Technology. We help customers envision and shape their future around the key drivers of technology, productivity and cost-effectiveness. Our researchers are engaged in cutting-edge research to share insights with clients and provide them with the latest in the world of management and technology.

 

We also have collaborative models with universities, institutes, and technology/platform vendors in furthering research. We have research collaboration arrangements in the areas of:

• Sponsored research projects at universities 
• Post-doctoral research at our facilities in India, mentored by university faculty 
• Short-term and long-term sabbatical opportunities 
• Research centers at select universities

Global Delivery Model

Introduction

Direct Group has its unique Global Delivery Technique to ensure the distribution of application and business process lifecycle activities and resources, while ensuring their integration. It allows us to provide reliable, scalable and cost effective delivery of services and solutions. This time-tested model has enabled us to achieve client satisfaction for meeting quality expectations and an average budget variation. The key drivers of our Global Delivery Model are:

 

Processes Maturity

Our robust process-orientation allows us to deliver high quality solutions while executing engagements from multiple locations.

Our values, vision and policies form the first level of our three-tiered process architecture. They are implemented through process execution at the next level. These processes are defined by clear ownership using the ‘Entry, Task, Verification, Exit’ (ETVX) paradigm along with clearly defined roles and responsibilities.

• Proven Project/Process Management practices that are both effective and Model compliant 
• Rich repository of Re-usable/Best practices/Learning derived from execution of large no. of Projects
• Testing methodology successfully applicable to both internal/external Quality Control setups
• Quantitative Process Management with a robust metrics program.

Tools

The practice project management philosophy of Direct Group is bolstered by the use of robust tools. We keep the largest and most complex projects on track with the following tools:

Project Management 
Project Management tools are used for engagement management. It facilitates efficient and effective project management and addresses the functionality of a typical professional services automation framework.

Process Db
The process Db is a central project database that captures all project performance related metrics at. This data is used as a framework to construct the organization’s process-capability baseline, which is used by project leaders to estimate effort, schedule tasks and predict defect levels during the engagement-planning phase.

Review
‘Review’ is a web-based Intranet tool to automate the workflow for reviews, in line with engagement schedules and plans. The tool is a review mechanism that offers a clear picture of the engagement risks involved for a client as well as Direct Group. It also drives process improvement and sharing of best practices.

Quality Leadership

Our mature process frameworks effectively reduce risk and unpredictability across the software development life cycle and flexibly integrate with our clients’ processes.

Quality is ensured across all our processes, interfaces and outputs — in management, core and support processes. Our quality systems create strong predictive and diagnostic focus, delivering measurable performance to clients’ ‘Critical to Quality’ parameters – faster turnaround, higher productivity and on-time, and first-time-right deliveries.

Regular and rigorous assessments are conducted by reputed external assessors. Our process performance has emerged as better than that of our peers. Direct Group has embarked on several strategic improvement initiatives:

• Baldrige-based assessment of units for business excellence 
• Organization-wide reuse and tools initiatives for productivity improvement 
• Program management framework to enable execution of large deals 
• Proactive risk assessment model and approach to mitigate execution risks 
• Internal quality certification to equip our team members with required skill sets quickly• Post-doctoral research at our facilities in India, mentored by university faculty 
• Short-term and long-term sabbatical opportunities 
• Research centers at select universities

Quality Leadership

Our mature process frameworks effectively reduce risk and unpredictability across the software development life cycle and flexibly integrate with our clients’ processes.

Quality is ensured across all our processes, interfaces and outputs — in management, core and support processes. Our quality systems create strong predictive and diagnostic focus, delivering measurable performance to clients’ ‘Critical to Quality’ parameters – faster turnaround, higher productivity and on-time, and first-time-right deliveries.

Regular and rigorous assessments are conducted by reputed external assessors. Our process performance has emerged as better than that of our peers. Direct Group has embarked on several strategic improvement initiatives:

• Baldrige-based assessment of units for business excellence 
• Organization-wide reuse and tools initiatives for productivity improvement 
• Program management framework to enable execution of large deals 
• Proactive risk assessment model and approach to mitigate execution risks 
• Internal quality certification to equip our team members with required skill sets quickly

Knowledge Management

At Direct Group we believe “Increase in Knowledge is increase in Profits”. We therefore channelize our energies in generating value from our intellectual and knowledge-based assets. Our Knowledge Management initiative focuses on achieving sustained individual and business performance through the synergy of people, processes, and technology, and by ongoing learning, unlearning and adaptation.

Our central knowledge repository hosts over 5,000 knowledge assets, most of which are documents derived from different facets of our business, formal customer deliverables and process-mandated artifacts.

We are at the forefront of introducing new methodologies and practices of knowledge-sharing and adoption. We have launched blogs and customized Wiki solutions to enable communities to collaborate across geographical, time and project boundaries.

Our KM initiative helps us to:

# Foster innovation by encouraging the free flow of ideas

# Reduce delivery times and improve startup productivity of new project team members

# Reduce the cost of knowledge acquisition and retention through powerful collaboration and search tools

# Leverage on reusable components to save on time and costs

# Create bodies and communities of knowledge

# Bring about efficient management of information for better and faster decision-making

# Improve customer service through shorter turnaround time, reduced costs, and better profitability

# Enhance employee retention rates by recognizing the value of employees’ knowledge and rewarding them for it

# Improve overall efficiency, increase productivity, and increase revenues through faster time-to-market for our solutions and services.
 

Program Management

The project management processes address key aspects of a project across the project life cycle, including:

• Project planning 
• Project monitoring, reporting procedure and review mechanisms 
• Project risk management 
• Configuration management 
• Change management 
• Issue escalation and resolution 
• Intra-engagement communication with client managers

At the outset of every engagement, our robust planning and estimation processes delineate all aspects of the project, including:

• Project profile 
• Project processes related to life-cycle, change mgmt. requirements traceability, process tailoring, etc. 
• Deliverables and effort estimates 
• Goals and milestones 
• Project tracking: Tasks, issues, quality, client feedback, reviews, reporting, escalation 
• Defect estimates and defect prevention 
• Project team roles, skills, key personnel, training 
• Risks and mitigation plan

Our project management and project quality processes are strengthened by the use of a variety of custom-built as well as third party tools.

Program Management Methodology

Our Program Management drives delivery capability that provides the methodology, tools, and organizational competency to manage a program or an entire engagement. Its key purpose is to provide our client and engagement teams with the capability to define the benefits for potential and existing programs such as a transformation or optimization initiative and, realize the value of those initiatives by providing the methodology, resources, and supporting toolset to effectively manage the programs. This methodology is derived from the basic PMI, ITIL and PRINCE2 methodologies for portfolio and program governance.

Program Management Framework

Based on industry practices and good management principles, this methodology provides a structured approach to manage the twelve program management disciplines and includes IT governance, portfolio and program management competencies. Our program management framework is defined in terms of its interaction between the governance of various programs from a business point of view, and the consolidation of projects funded based on the business objectives.

Direct Group Program Management Framework

A client’s benefit realization towards their business goals, arising from Patni’s Program Management Methodology is depicted below.


Client Benefit Realization from Program Management Methodology

Risk Mitigation

The risk management framework covers risk identification, prioritization and mitigation. A detailed plan for risk identification, monitoring and mitigation is a part of project planning.Our business continuity plans are focused on:

Infrastructure

• Well-defined business continuity and disaster recovery plans at the organization and client level 
• De-risked global development centers 
• State-of-the-art, fail-safe network connectivity with multiple fall-back options 
• Interoperability to ensure seamless relocation 
• Locations set away from potentially conflict-ridden zones 
• Fully-equipped Offsite Disaster Recovery Facility in Mauritius

Security

• Stringent physical security and network security 
• Secure human resources practices 
• Regular external audits to ensure compliance and cover blind spots

Confidentiality and Privacy

• Access restrictions and controls for all information assets 
• Context-dependent security measures including physical isolation of projects, if needed 
• Legal agreements with employees to ensure compliance 
• Agreements under relevant jurisdiction for the client

People

• Built-in redundancies for key personnel 
• Back-up of project artifacts and experiential repositories

Delivery Excellence

Direct Group leverages its years of deep understanding of evolving customer priorities and the contributions from practitioners across the globe to develop its very own suite of Methodologies for ‘Delivery Excellence’ .

Continual Service Delivery Improvement

Direct Group focuses on delivering highest levels of customer service and responsiveness. We continuously focus on delivery and related process improvement. This is done through a mature and institutionalized process based on the ‘Plan To—Do—Check To—Act’ cycle depicted below.


Continual Service Delivery Improvement Cycle

Service delivery processes are continually improved using feedback obtained through customer connects and surveys, audits, various metrics, best practices, etc. Analysis of these inputs provides corrective and preventive actions (CAPA) and is used for improving delivery processes continually.

Customer Satisfaction

In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a key differentiator and increasingly has become a key element of business strategy. Organizations need to retain existing customers while targeting non-customers. Measuring customer satisfaction provides an indication of how successful the organization is at providing products and/or services to the marketplace. Our co-creation process enables us to partner with clients in anticipating, creating and directing their future.

Direct Group delivers each and every project with a personal touch and provides services till the time our customer is properly satisfied. Hence by the combined effects of the affordable cost, superior quality, and on time delivery we hold our customer satisfaction levels above 89%.